Refund Policy

Last update: September 7, 2026 · zonacero.live

1. What we sell

ZonaCero Hosting offers game servers (Minecraft, Counter-Strike 2, Garry’s Mod, Team Fortress 2 and more) as a monthly prepaid service. When you complete payment, you get a real server, ready to use, which renews (or suspends) at the end of the paid period.

2. General rule: delivered digital services

Once your server was created and put at your disposal, the payment is considered consumed and is not refunded, unless an exception in this policy applies or the law requires it.

In short: if you paid a month, your server was already provisioned and you have access from minute one. That month is not refundable just because you switched plans, found another company or no longer use it.

3. Cases where we do return the money

The service was never delivered: if payment was confirmed but we could not create your server and did not fix it within a reasonable time, we return the full amount.
Duplicate or mistaken charge: if you were charged twice in one period, or the charged amount does not match what you confirmed at checkout, we fix the error and refund the excess.
Extended downtime caused by us: if your server was down due to our infrastructure (not announced maintenance, game issues or your configuration) and we could not restore it within a reasonable time, you can request credit or a refund proportional to the downtime.

4. Cases with no refund

You already used the service for the whole period and want to stop paying (just do not renew).
Your server was suspended or cancelled for violating our Acceptable Use Policy or the Terms of Service.
Issues caused by your own changes, configuration, game versions or mods, or attacks aimed at your server (DDoS) outside our network.
Purchase made in a promotional period or with a 100% discount coupon, as long as the service was delivered correctly.

5. How cancellation works

Our service is prepaid with no automatic renewal. If you do not pay again at the end of the month, your server is suspended and the paid period is not returned. You do not need to tell us to stop paying, although we appreciate it.

6. How to request it

Write with your purchase email and your order number or link (the one on the confirmation page) to no-reply@zonacero.live. The more detail you give us (charge screenshot, date, amount), the faster we solve it.

7. Timelines

We review your case within 5 business days after receiving the complete request. If a refund applies, we process it to the PayPal account you paid with within an additional 5 to 10 business days, depending on the payment processor timelines.

8. Contact and changes

If you have questions about this policy, write to us at no-reply@zonacero.live. We may update this policy when needed; the current version is always the one published on this page.